I am writing this blog post to let everyone know what my experience was like dealing with Bloomex Canada.
I placed an order on February 1, 2017 for a bouquet of flowers. The bouquet and vase was to be delivered on February 13, 2017. The day came, and the flowers never arrived. I wrote to Bloomex to ask them, where the flowers were, and since they had not been delivered could I please have a refund. Bloomex wrote back to tell me, they do not deliver to my area on a Monday, (which they never told me when I ordered, they never even wrote and told me that February 13, 2017 was not a possiblity for delivery) and would not give me a refund.
On February 14, 2017 the flowers arrived via Purolator. They were supposed to look like the picture posted above. Needless to say, they did not. They were a dozen red roses, half were dying, the vase was wrong, and they never provided a greeting card. They sent a 15% off coupon, with the verse on the back of it. I guess that is Bloomex’s idea of greeting card.
I again wrote to this company and asked them for a refund. Telling them I was disappointed, the flowers were not what was advertised or promised. I asked them where the greeting card was, and why the vase had been changed. Bloomex never answered me on the greeting card, or vase. Again no refund coming. They offered to send another bouquet to me, and I told them no I wanted a refund. They sent the bouquet anyway.
These flowers were guaranteed to be fresh flowers. They were also guaranteed to arrive on time. Neither of these promises were kept. I have now contacted the Better Business Bureau to see if they can help me get my refund back. Since Bloomex likes to take your money fast enough, but not give a refund when they fail to deliver what they promise.
So please, if you are considering using Bloomex, take my experience into consideration. I would not like to see any of our readers get burned like I did by this company.
If you have dealt with Bloomex before, please let us know in the comments what your experience with this company was like.